Why restaurant business in India is hopeless

Of late I have been thinking about the fact that the quality of service in almost all the restaurants has gone down to abysmal levels. What could be the reasons for it. The only places where one can expect decent service is the restaurants situated within five star hotels.
I realised that this general decline in service happened around the same time when almost all the restaurants in town started charging something called "Service Charge" which resulted in almost all the customers stopping to pay tips.
Now most of the restaurants are nothing but almost like public sector undertakings, guaranteed salary with no incentive to work better.

Themed Restaurant

If one visits the restaurant in The Forum mall called "Sahib Sindh Sultan, it is themed like a railway coach. Themed restaurants are always interesting concepts.

But while on my visits to Bhopal, I ended up in this restaurant called Shaan-e-Bhopal (शान-ए-भ�पाल). The restaurant was inaugurated on 17th March, 2007.

These guys have actually used a real train coach with regular seats replaced with nice comfortable seating for train.


The ambiance and decor of the restaurant was good. The food quality was worth the money but the service was pathetic. The fact that it is operated by MP Tourism seem to be in some way responsible for the really pathetic service that the restaurant.
Now if one is interested to visit a interesting restaurant with decent food at not so heavy price and can be patient with the really bad service, this one seems to be the place to visit.