Friday, March 29, 2013

Why restaurant business in India is hopeless

Of late I have been thinking about the fact that the quality of service in almost all the restaurants has gone down to abysmal levels. What could be the reasons for it. The only places where one can expect decent service is the restaurants situated within five star hotels.
I realised that this general decline in service happened around the same time when almost all the restaurants in town started charging something called "Service Charge" which resulted in almost all the customers stopping to pay tips.
Now most of the restaurants are nothing but almost like public sector undertakings, guaranteed salary with no incentive to work better.

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